Privacy Policy

The Monreal Artsity companies worldwide recognize the importance of protecting the privacy of consumers (“you” or “user”) who visit our U.S. Boutiques or our U.S. freestanding retail counters/corners (i.e. concessions or leased departments) operated by Chanel, Inc. (collectively “Physical Location(s)”) or the Monreal hosted or sponsored websites or applications.

We also believe it is important to inform you about how we will use your information, and to give you choices about how this data will be used. For these reasons, we encourage you to read this Privacy Policy carefully.

This Privacy Policy is directed and applicable to information collected by Monreal from:

  • Individuals who visit our Physical Locations in the United States (U.S.); and

  • Individuals who access:

    • Monreal applications (or “apps”) available in the U.S.;

    • The Monreal website accessible at www.monrealartistry.com (or by going to www.monrealartistry.com and selecting “United States”);

    • Emails from Monreal, or emails sent on our behalf through our third party service providers;

    • Any other Monreal websites or web pages accessible through the U.S. portion of the Monreal website or Monreal mobile apps available in the U.S.; or

    • Promotional websites Monreal hosts or sponsors directed at consumers in the U.S., such as minisites, including without limitation,www.monrealartistry.com, or pages on third party social networking services or apps from which Monreal collects information.

  • (collectively, the “Sites”).

Among other things, this Privacy Policy describes the categories of Personal Information (as defined herein) we collect and the purposes for which we collect Personal Information.

This Privacy Policy applies only to information collected by us via Physical Locations in the U.S. and the Sites and does not extend to any non-U.S. physical location, website or application, including other Monreal country-specific pages or region-specific pages intended for non-U.S. users.

The laws of the United States shall apply to our collection of information at our Physical Locations in the U.S. and through the Sites, and to Monreal’s use of such information. If you are accessing Sites intended for United States consumers from outside the United States, please be aware that the laws of the United States and other countries to which we may transfer your information may not provide a level of protection equivalent to the laws in your home country.

2. COLLECTION AND USE OF INFORMATION

A. PERSONAL INFORMATION YOU PROVIDE US

We collect identifying information (“Personal Information”) about users of the Sites and individuals who visit our Physical Locations when you voluntarily provide it in the course of browsing, visit or shopping on the Sites, including to make purchases from the Sites; visit, shop or purchase items in the Physical Locations; voluntarily register or otherwise sign up for information on the Sites or at a Physical Location; or communicate with us via the Sites or at a Physical Location. Users of the Sites and individuals who visit our Physical Locations may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services; to answer surveys, enter contests, and receive notice of other promotional opportunities; and to develop “wishlists” or to make purchases.

The types of identifying Personal Information that we may collect from users of the Sites and Physical Location visitors include name, address, phone number, email address, purchase information and purchase method, and associated information such as credit or debit card information used to facilitate the sale of Monreal products. We use the information that you provide for the following purposes: to respond to your requests, to process your purchases and related transactions, to create a personal customer profile in order to let you know of products or events that may be of interest to you, to streamline future purchases, and for customer service purposes, such as following up with customers who have items in their shopping carts or to inquire about their use of the Sites. We may combine information we collect on the Sites and through Physical Locations with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research.

In addition, if you choose to participate in Monreal-sponsored social media activities or offerings, including any links to social media services (e.g., plug-ins) on our Sites, or if you log into our Sites or a portion of our Sites through a social media service or similar tool, such as Log In with Facebook or Sign In with Twitter (whether the use of such tools to sign in is optional or mandatory), any information that these third-party social media websites collect as a function of your using those services or sign-in tools is subject to those respective entities’ own privacy policies. However, if you use those services or sign in to our Sites or a portion of our Sites using such third-party sign-in tools, certain Personal Information and related information from those third-party websites or services will be shared with Monreal. We will treat this information shared with us in accordance with this Privacy Policy.

For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 6 below.

B. AUTOMATICALLY COLLECTED INFORMATION

We automatically collect certain aggregate information and other information when you visit the Sites. When in aggregated form, this information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.

Also, we may collect certain information at the individual level, which may be Personal Information under applicable state laws, although it may not always allow us to identify who you are. For example, when you visit the Sites to browse, read, or download information, we automatically collect device and related information that your browser sends to every website you visit, such as your IP address, general location, browser type and language, access times, and referring website addresses. Certain of our Sites may collect precise geolocation where location services are enabled in your device settings. For registered users that are logged in, we may associate automatically collected information with the identifying information described in section 2.a above. For non-registered users, we generally do not link this device and related information to anything that will allow us to identify users, unless to enforce compliance with our rules or terms of service; to protect our service, Sites, users or others; or for certain online advertising activities relating to our users, including to measure the effectiveness of our advertising.

In addition, we also may collect other information, including through “cookies,” “device matching,” “device identifiers,” and/or “web beacons,” as explained below.

Cookies: We, our service providers, and third parties such as online network advertisers may collect information using cookies, pixels, and similar technologies from the Sites. Cookies are pieces of information that any website may transfer to your browser that are then stored on your device. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the Sites are of greatest interest to the user. Cookies may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.

We use a tool called “Google Analytics” to collect some of the information we described above about your use of the Sites. In order to collect this information, Google Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics may also receive information about you from apps you have downloaded, that partner with Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Sites with other websites which partner with Google is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. Additional information is also provided here. Please review those for information about how Google uses the information collected through Google Analytics and how you can control the information collected by Google.

We have also enabled certain advertising features of Google Analytics (e.g. Remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting). These services enable the delivery of tailored advertising to you on the Sites and on third party websites and applications. To do so, we, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our Sites. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Most web browsers are set up to accept cookies. You can, however, set your browser to refuse all cookies or to indicate when a cookie is being set. If you choose to decline cookies, some of the functionality of the Sites may be impaired.

Device Identifiers: We also may automatically collect an IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use, and we may share this information with third parties for the foregoing purposes.

Device Matching: Data collected from one Device when you visit the Sites or other third party websites or applications may be linked to data collected from another Device for the purpose of establishing profiles, analytics, and delivering ads and/or other content or services to you, across such Devices, or it may be transferred to third parties such as online network advertisers for those purposes. For example, we may use the data we receive to determine the probability that a desktop computer and a mobile device belong to the same user and may share this device matching information with third parties to enable them to provide advertising, analytics or other services.

Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags,” or “pixel tags,” are small graphic images on a website or in an email that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, our service providers, and other third parties to gauge and enhance the effectiveness of our marketing on our Sites or on third party websites or other channels by transmitting information about whether you follow links in our emails or Sites, or links in third party websites, and by gathering information about the websites you visit before and after visiting our Sites. We use log files to store the data that is collected through Web beacons.

Online advertising networks and similar companies that collect information through cookies, Web beacons, and similar tools over time and across different websites, including upon or following your visit to our Sites, operate on our Sites and collect or receive information from the Sites, and from third party websites or offline sources, and use the information they collect to provide ad measurement services and to tailor ads to users’ interests on our Sites, on third party websites, or via email. For example, third parties, including, but not limited to Google (see above) and Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our Sites and elsewhere on the Internet to provide measurement services and target advertisements. While, as described above, you may have the opportunity to control the use of cookies through your web browser, we do not otherwise currently respond to web browser “do not track” signals or other mechanisms. If we do so in the future, we will describe how we do so in this Privacy Policy. See section below titled “Updating Your Personal Information and Opting Out of Marketing Communications” section for choices you have.

C. INFORMATION FROM THIRD PARTIES

We may obtain the types of information described above from third parties to enhance the profiles we may maintain about you.

3. SHARING OF INFORMATION

Except as addressed in this section 3, we will neither disclose nor sell any information about you to a party unaffiliated with us unless (i) required to do so by law or legal process; (ii) required to do so by law enforcement authorities or other government officials; (iii) we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others or in connection with an investigation of suspected or actual illegal activity; (iv) we reasonably believe that you have used information from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or (v) we believe the law in good faith requires such disclosure.

We use third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of your information. The functions or services include, for example, administering the Sites, delivery of products requested or ordered by you, and delivery of marketing or other communications to you about our products, services, or special events. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.

We may also share your Personal Information with other third parties for joint marketing and promotions of products, services, or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.

In addition, we also may share information with companies such as online network advertisers or similar entities that may deliver targeted ads to you and which also may automatically collect or receive information about your online activities over time and across different websites following your use of the Sites, in order to facilitate the delivery of advertising and communications tailored to your interests on the Sites or on third party websites or applications (for example, if you register with us or view a page on our Sites about a Monreal product, you may receive an online advertisement for that or a related product on other third party websites on the Internet that you visit, or online network advertisers may use certain information they collect about you to assist with their delivery of advertisements for others). We also may place tailored ads on social media websites and services, which may entail our sharing of certain account-related information.

For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 6 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations or for other operational purposes. For example, if you have opted out of marketing emails from us, we may have to provide your email address to a third party we jointly market with to comply with your opt-out request.

4. UNSOLICITED MATERIALS

Through the Sites, we request that you provide to us certain types of information so that we may better serve you. The requested information may include questions and comments about our products. Please do not provide us with materials, including but not limited to business, advertising, creative, marketing or any other types of proposals, concepts, know-how, ideas, and the like (“Unsolicited Materials”). All Unsolicited Materials, including any unsolicited Personal Information (for example, Personal Information not provided in response to a specific request for such information, but in a free form text box), that we receive will not be subject to this Privacy Policy. By submitting any Unsolicited Materials, you agree that we shall have the sole discretion as to how to utilize such Unsolicited Materials and you automatically provide to us a perpetual, royalty free license to such end. If any Unsolicited Materials that you provide to us are protected by third party copyright, trademark, or other proprietary rights, you agree to indemnify, defend, and hold harmless Monreal, its parent, subsidiaries, and/or affiliated entities, and its and their respective officers, directors, employees, agents, licensors, representatives, and third party providers (collectively, “the Monreal Indemnitees”), against any claims or actions brought against any of the Monreal Indemnitees arising out of or relating to our use or possession of the Unsolicited Materials.

5. SECURITY

Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information. However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We neither guarantee the security of our websites, databases, or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.

7. CORPORATE CHANGE OF CONTROL

Personal Information collected over the Sites or through the Physical Locations may be transferred as part of any merger, acquisition, or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.

8. CHILDREN’S PRIVACY

The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old. If you believe that we might have any Personal Information from or about anyone under the age of 13, please reach us at the contact information provided below under section 11.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time. We will notify you of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page and if you have registered with us, we may notify you by email to your email address of record. Your continued use (including access, browsing and/or use of any interactive feature) of our Sites and visits to our Physical Locations constitutes your agreement to this Privacy Policy and any updates. We encourage you to periodically review this Privacy Policy to stay informed about how we are using and protecting the Personal Information we collect.

10. CONTACTING US

If you have any questions or comments about this Privacy Policy, or if you would like us to update any information we have about you, please contact us by: